Mercy Hands Domiciliary Care offers individualized, dedicated, personal and comprehensive homecare service. We deliver care that is tailored and made with the patient at the centre of all decision making and care planning. This philosophy ensures personalised care for positive patient outcomes as partners in care. Personalised and positive patient care is cascaded within our organisation and embedded in all our colleagues through training, supervision and appraisal.

We provide world class domiciliary care services to the growing care givers market in Kenya. The opportunities in Kenya are underserved in the domiciliary care sector.

Choosing a care provider is very different as it is based on the patients’ personal criteria. The standards, level of reporting, assurances about care and simple quality are all factors that are taken with deep consideration.

Our ability to show care time on site, track visit times, advise on care whereabouts, consistency with who the care is and commitment to training and development puts Mercy Hands Domiciliary in a class of its own. This model has proven successful in a more competitive marketplace.

Providing high quality care to improve the quality of life for our patients and their families’ while encouraging independence.

Delivering first class professional care with respect, dignity, compassion and extraordinary services.

• To promote excellence in patient care and professional care practice through encouragement, promotion and support of professional development and engagement.
• To continue with the practice development, while working with our patients, their families and cares, involving them in decision making about their care and treatment, geared to individual needs while encouraging them to become involved in decisions relating to care delivery.
• To always show our patients courtesy and respect irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem.
• To respond positively to feedback from our patients, their family’s, other health and social care professionals and our colleagues.
• Evaluate the performance of our team and making recommendations for merit awards and personnel classification changes. Counselling and disciplining colleagues to enable achievement of our objectives, particularly as related to high-quality patient care.
• To manage the care service efficiently and effectively to make the best use of resources and to maximise value for money for our patients.